Transforming Automotive Retail – The Future is Now

AADA WORKSHOP PROGRAM - Track 2: Business Disruption
04 Sep 2018
14:30 - 15:30
Level 1 Meeting Rooms

Transforming Automotive Retail – The Future is Now

Karen Spear.

Director, Deloitte Private.

Exploring the latest insights on the future of mobility, this workshop addresses the dual challenge of remaining competitive today whilst preparing for an uncertain future, by focusing on customer experience, digital and data.

As the National Customer Experience Lead for Deloitte Private, Karen consults with Automotive OEMs and Dealers around understanding the changing behaviours of customers, the future of automotive retail and the importance of delivering customer experience in the dealership.

Karen sits on the Deloitte National Retail Group and the Consumer Industries and Products Group and is passionate about creating innovative customer-centric experiences in retail.