AADA Convention and Expo
Melbourne  |  24-25 July 2024

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AADA 2023 Speaker

Errol Fernandes

National Sales Manager, Complete Dealer Services

Over the last two decades, Errol has been fortunate to support a number of OEMS (i.e. German, American and Japanese) both nationally and internationally as a recognised Service and Parts Master Trainer, Consultant, Key Note Speaker and Business Coach.

His track record in turning around underperforming Service Departments is well documented; with a growing list of DPs here in Australia, now working directly with Errol to help them improve their Service NPS and ensure they fulfill all aspects of their Dealership’s Sales and Service Agreement.

Dealership personnel are sure to leave this session with a healthy list of practical things they can implement back at work to assist them with fast tracking “mission critical” changes to the way they operate their Service Business.

Errol Fernandes is appearing in the following sessions.
Workshop: Fixed Operations
Learn how to identify and “fast track” changes needed to your Service business. Focussing on Service Leadership, People, Process, Systems and Facilities, Errol Fernandes will share practical “one percenters” needed...