AADA Convention and Expo
Melbourne  |  24-25 July 2024

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20+ Ways to Optimise Dealership Service NPS Results

Presented by

Errol Fernandes - National Sales Managers, Complete Dealer Services

WHEN: Wednesday 14th June
TIME: 2:00 pm – 2:45 pm
ROOM: Meeting Room E3.3

Learn how to identify and “fast track” changes needed to your Service business. Focussing on Service Leadership, People, Process, Systems and Facilities, Errol Fernandes will share practical “one percenters” needed to take your Service business to the next level. Show casing a variety of process improvement tools to identify operational issues and implement counter measures; this session is a must for anyone needing to sustain or improve their Service relationship with their customers and OEM.

Presented by:

National Sales Manager, Complete Dealer Services

Over the last two decades, Errol has been fortunate to support a number of OEMS (i.e. German, American and Japanese) both nationally and internationally as a recognised Service and Parts...