20+ Ways to Optimise Dealership Service NPS Results

Learn how to identify and “fast track” changes needed to your Service business. Focussing on Service Leadership, People, Process, Systems and Facilities, Errol Fernandes will share practical “one percenters” needed to take your Service business to the next level. Show casing a variety of process improvement tools to identify operational issues and implement counter measures; this session is a must for anyone needing to sustain or improve their Service relationship with their customers and OEM.