AADA Convention and Expo
Melbourne  |  24-25 July 2024

Sponsor advertisement

Seamless Customer Experience – Blending Online & In Person Experiences for Sales & Service Success

Presented by

Shakira Loveridge and Jamie Nicholson - Cox Automotive Australia & New Zealand

WHEN: Wednesday 24th July
TIME: 1:30 pm – 2:15 pm
ROOM: Room TBA

In a digitised era dominated by physical services, successful dealerships are integrating online and in-person offerings through advanced omnichannel solutions, boosted by intelligent AI. Proactive dealers adopt omnichannel models to enhance lead conversion and service retention across the ownership journey.

Leveraging international insights from Cox Automotive, participants will discover how leading dealers provide integrated customer services throughout the purchase and ownership phases. Focus will be on AI-enabled lead management systems streamlining online engagements into dealership visits, handling after-hours inquiries, and fostering customer relationships for higher lead conversion rates.

Digital solutions also drive service retention and workshop efficiencies, seamlessly transitioning online experiences into service visits, enhancing customer retention and increasing RO revenues.

Presented by:

General Manager - Enterprise Sales, Cox Automotive Australia & New Zealand

Shakira Loveridge, General Manager – Enterprise Sales at Cox Automotive...

Managing Director - Xtime, Cox Automotive Australia & New Zealand

Jamie Nicholson - Managing Director - Xtime, Cox Automotive Australia & New Zealand...