AADA Convention and Expo
Melbourne  |  24-25 July 2024

Sponsor advertisement

Service expectations of the modern customer

Presented by

Adam Wavell Bird - Principal Consultant and Founder, PSTS Group

WHEN: Thursday 15th June
TIME: 11:30 am – 12:15 pm
ROOM: Meeting Room E3.4

In a modern world driven by digital touchpoints, we need more than ever to recognise the importance of customer service. In this workshop, we go beyond what is expected and create an environment for the customer not only to buy, but proactively refer your brand. This workshop challenges you to think beyond the fishbowl and create a level of service beyond your customer’s expectations. We offer practical techniques to enhance your sales/service skills and give your business a customer service health check. It’s a session designed to put the soul back into selling.

Presented by:

Principal Consultant and Founder, PSTS Group

Adam started his Automotive Journey in 1985. He is the third generation of his family to work in the automotive industry, beginning as a car salesman, through to finance and...