Service expectations of the modern customer

In a modern world driven by digital touchpoints, we need more than ever to recognise the importance of customer service. In this workshop, we go beyond what is expected and create an environment for the customer not only to buy, but proactively refer your brand. This workshop challenges you to think beyond the fishbowl and create a level of service beyond your customer’s expectations. We offer practical techniques to enhance your sales/service skills and give your business a customer service health check. It’s a session designed to put the soul back into selling.