AADA Convention and Expo
Melbourne | 24-25 July 2024
The panel, moderated by Alex Farrugia, Corporate Acquisitions & Relationships Manager at Angle Auto Finance, will comprise of Anna Perera-Shaw from RFI Global, distinguished industry figure James Nipperess from Sime Darby, Evange Epa from Angle Auto Finance, and respected market strategist Toby Simmons. The discussion will revolve around optimising customer engagement in auto financing as customers continue to shift away from traditional in-person experiences.
During the panel, attendees will gain invaluable insights into modern methods of leveraging digital technologies to streamline processes, reduce paperwork, and create ideal customer experiences that are fully aligned with the ever-evolving retail environment. The primary focus will be on an omni-channel buying and financing experience, where dealerships need to build successful relationships with buyers and stay ahead of the curve.
The discussion will also include adapting to new digital technologies, streamlining processes, connecting with customers using various channels, and personalising the experience for the customers. Additionally, the panel will highlight the significance of providing an efficient and convenient online buying process to customers, while recognizing that an in-person buying experience will still be important for some customers.
To meet the expectations of all customers, dealerships should focus on delivering a hybrid model, providing both online and in-person resources to customers and allowing them to choose according to their preferences. The F&I Panel Session will provide valuable insights into modern auto financing industry trends and ways to stay ahead of the curve. By leveraging digital technologies and creating an ideal customer experience, dealerships can build successful relationships with buyers and continue to drive growth through an omni-channel buying and financing experience. Looking forward, dealerships will need to keep up with the latest digital trends and adapt to the changing retail environment to remain competitive and meet customer expectations.
Register today and join us in Sydney for this premier automotive industry event. RETAIL AUTO > THE ROAD AHEAD at the 2023 AADA Convention & Expo.