Turning Resilience into Growth

The automotive industry has shown incredible resilience throughout the year, proving we’re adaptive and creative. It has forced us all to review the fundamentals, and to ask ourselves what will help set us up for success going forward.

Two masters of industry tackle the year that has been, and what dealers can do going forward.

Ren Blanning from carsales will then discuss the essentials of retail success for the future of our businesses, including:

• The metrics that matter
• Setting a daily routine
• Buyer behaviour – do you understand the shift?

Lee Peters from Deloitte looks at how the industry responded through the following:

• Industry performance during 2020
• The heart of resilience shown by dealerships
• What mattered most this year, and what will matter most going forward

This highly practical session will leave you with tools that you can use, insights that you can action, and a pathway forward towards a more customer-focused business.

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